Liveroom vs Zoom remote control
Updated November 2026
Short answer
Zoom remote control hands you the customer's whole screen, if both of you run the Zoom desktop app. Liveroom works on Google Meet in the browser, and only inside your own web app while they share it. Pick Zoom to fix someone's computer; pick Liveroom to guide customers through your product.
At a glance
| Feature | Liveroom | Zoom remote control |
|---|---|---|
| Meeting tool | Google Meet; Teams in beta | Zoom |
| Customer needs | A desktop browser; they open your app from your link in the Meet chat and share it | Zoom desktop app or iPad; not the web client |
| What you can reach | Your web app, in their account | Their whole screen |
| Ends when | They stop sharing | They stop sharing or revoke control |
| You install | A script tag in your app, a Chrome extension | Nothing extra |
| Price | €15 or €25 per host per month | Included in Zoom plans |
Security
OS-level remote control is a known attack path: in April 2025, SecurityWeek reported attackers posing as investors who asked for Zoom remote control, then installed malware on the victims' computers. Liveroom's reach stops at the edge of your app's tab.
Who should pick which
- Liveroom if you run customer calls on Google Meet and the customer shares your web app: demos, trial setup, onboarding, support.
- Zoom if you're already on Zoom, the customer uses the desktop app, and you need their whole machine (installers, settings outside your app).
Sources, as of 8 November 2026
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